We can provide various Remote IT Services for small and medium businesses. Following are the various services that will be offered.

Quarterly Maintenance - Checklist

  • System Performance check (boot time, shutdown time, application load time, hardware utilization and more)
  • Volume usage check and optimization
  • Physical Hardware check and driver updates
  • Run time optimization
  • System Media Creation (OS Snapshots for recovery)
  • Virus and Spyware clean up
  • Clean up of unwanted or suspicious files, plugins, etc.
  • Check Application and System Event logs
  • Check CPU, RAM, ROM and Network Utilization and optimization as required
  • Temporary File Deletion
  • OS Patch Updates
  • Firewall and Defender Update
  • IIS Check
  • Software Update if required for Security purposes
  • Spam Clean up and Web Filter
  • Check for unauthorized file share or permissions which could lead to data leak (data protection)

On Demand Remote Support

  • System Performance check
  • Virus, Malware or Spyware Removal
  • Restore Media Creation if required
  • Software Installation
  • Operating System Installation
  • Email Setup and configuration for System (Windows and Macintosh) and Mobile (Android and iOS)
  • Basic Data Transfer & Data Backup (Backup to the cloud if required)
  • Password Recovery or Reset
  • Software Troubleshooting & Repair
  • Network Setup & Troubleshooting
  • Laptop or Tablet Setup and configuration
  • Printer Setup and Configuration
  • Printer Troubleshooting

Process

  • On Demand Support can be raised to our team by using the online support system. A ticket must be raised mentioning user details and a description of the issue.
  • On Demand Support will be provided within 24-48 hours from raising a ticket on working days and between 48-72 hours on non-working or public/business holidays
  • Remote access to the system in question must be provided to the engineer with a stable internet connection
  • Incidents where remote access to the system is not possible, phone support will be provided, and the respective user may carry out the activities based on the engineer’s guidance
  • Quarterly maintenance will be carried out on one system at a time and a schedule will be shared a week in advance before starting the activities
  • If physical service is required for any system (hardware or software level), this would be informed to the user as early as possible