We can provide various Remote IT Services for small and medium businesses. Following are the
various services that will be offered.
Quarterly Maintenance - Checklist
System Performance check (boot time, shutdown time, application load time, hardware
utilization and more)
Volume usage check and optimization
Physical Hardware check and driver updates
Run time optimization
System Media Creation (OS Snapshots for recovery)
Virus and Spyware clean up
Clean up of unwanted or suspicious files, plugins, etc.
Check Application and System Event logs
Check CPU, RAM, ROM and Network Utilization and optimization as required
Temporary File Deletion
OS Patch Updates
Firewall and Defender Update
IIS Check
Software Update if required for Security purposes
Spam Clean up and Web Filter
Check for unauthorized file share or permissions which could lead to data leak (data
protection)
On Demand Remote Support
System Performance check
Virus, Malware or Spyware Removal
Restore Media Creation if required
Software Installation
Operating System Installation
Email Setup and configuration for System (Windows and Macintosh) and Mobile (Android and
iOS)
Basic Data Transfer & Data Backup (Backup to the cloud if required)
Password Recovery or Reset
Software Troubleshooting & Repair
Network Setup & Troubleshooting
Laptop or Tablet Setup and configuration
Printer Setup and Configuration
Printer Troubleshooting
Process
On Demand Support can be raised to our team by using the online support system. A ticket
must be raised mentioning user details and a description of the issue.
On Demand Support will be provided within 24-48 hours from raising a ticket on working
days and between 48-72 hours on non-working or public/business holidays
Remote access to the system in question must be provided to the engineer with a stable
internet connection
Incidents where remote access to the system is not possible, phone support will be
provided, and the respective user may carry out the activities based on the engineer’s
guidance
Quarterly maintenance will be carried out on one system at a time and a schedule will be
shared a week in advance before starting the activities
If physical service is required for any system (hardware or software level), this would
be informed to the user as early as possible